Returns & Refunds
You are entitled to a 7 day cooling off period under the distance selling regulations. If you would like to cancel your order within 7 days of receiving the order please let us know in writing to our registered trading address or by email to firstname.lastname@example.org.
Please note all items must be returned/collected within 7 working days of receiving your order and must be returned in the same condition as they arrived in where reasonable.
You will be refunded within 30 days of your request to cancel your order and this will not include the original postage and packaging cost to yourself. However, please note charges can be applied under the Distance Selling Regulations to cover any direct costs to us in you returning the item.
If the return is for exchange the original order must be returned before the new item can be sent out if this is relevant. If we have sent you the wrong item or there is something faulty with the item(s) this will be free of charge. If this is due to a mistake by the customer or due to the customer changing their mind there will be a charge to cover our direct cost of the return of £25 or £40 if you are in an ‘extra carriage’ postcode. We will arrange for collection of the order within 5 working days of receiving the request to cancel.
PLEASE NOTE: IF YOU HAVE ATTEMPTED TO FIT A TOWBAR AND HAVE THEN DECIDED TO RETURN IT, THE TOWBAR AND SOME COMPONENTS MAY NEED RE-PAINTING AND/OR REPLACING ALL TOGETHER. WHERE BOLTS KITS ARE NOT RETURNED INTACT AS DELIVERED AN ADDITIONAL CHARGE OF £25 WILL BE LEVIED. IF THE TOWBAR IS SCRATCHED WITH DAMAGE TO THE PAINT-WORK AN ADDITIONAL CHARGE OF £20 WILL BE LEVIED.